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Issue of March 2007
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HCL and Hewlett-Packard form a strategic partnership

HCL Technologies Ltd (HCL) and Hewlett-Packard (HP) inaugurated EnsureIT—an IT management program resulting in assured IT performance for HCL Technologies’ BPO division (HCL BPO).  With EnsureIT, HCL BPO will be the first BPO in the country to successfully deploy the ITIL based management solution—uniquely positioning it to expand its service offerings to its global customers.

Spread across eight geographically dispersed centers and with a workforce of more than 11,000 employees, HCL BPO will now leverage EnsureIT as the single point of contact for end-user management.  The newly deployed infrastructure management services will harness 400 plus server and network infrastructure at HCL BPO.

Speaking on the occasion, Mr. Ranjit Narasimhan, President and CEO of HCL BPO said, “HCL  BPO is constantly looking for ways to optimise end-user satisfaction. The partnership with HP has made it possible for us to leverage our infrastructure better so as to maximise utilisation, performance and improve response time.”

 
     
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Indian Express - Business Publications Division

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