HCL and Hewlett-Packard form a strategic partnership
HCL Technologies Ltd (HCL) and Hewlett-Packard (HP) inaugurated
EnsureITan IT management program resulting in assured IT performance for
HCL Technologies BPO division (HCL BPO). With EnsureIT, HCL BPO
will be the first BPO in the country to successfully deploy the ITIL based management
solutionuniquely positioning it to expand its service offerings to its
Spread across eight geographically dispersed centers and
with a workforce of more than 11,000 employees, HCL BPO will now leverage EnsureIT
as the single point of contact for end-user management. The newly deployed
infrastructure management services will harness 400 plus server and network
infrastructure at HCL BPO.
Speaking on the occasion, Mr. Ranjit Narasimhan, President
and CEO of HCL BPO said, HCL BPO is constantly looking for ways
to optimise end-user satisfaction. The partnership with HP has made it possible
for us to leverage our infrastructure better so as to maximise utilisation,
performance and improve response time.